Scenario 3

Discussion: Parent Scenario 3* Module 5 Page 17 (8)

6/15/2016

4 Comments

Scenario 3:

Mom is angry because her child got magenta tempera on her shirt and it wouldn’t wash out. The shirt is ruined.

How might you handle this scenario?

4 Comments

Sueanne Skeen

9/13/2018 02:06:12 pm

Communicating directly to the parent what happened instead of allowing the parent to find out on their own is important and beginning with an apology. It is important that the parent feel that they are being listened to and not interrupting them. Keeping calm and modeling professional conversation skills is also important in deescalating the situation. If the parent is belligerent, suggesting a time to talk through the situation to allow time for the parent to cool down is also a good idea.

Damla

9/15/2018 08:39:30 pm

I would first apologize to my mother for this. then I talked about how much fun your child enjoyed doing this activity. I would say it would be more appropriate to send the old clothes to the school so that no such situation would happen again.

Taeona Caldbeck

9/17/2018 07:31:03 pm

I would apologize because I would want her to know that I feel sorry that the shirt was stained. Next, I would assure her that we try our best to keep the paint off of the children's clothes. If she wanted to avoid this in the future I would suggest bringing "painting clothes" that her child could get dirty.

Taryn Wilkerson

9/18/2018 08:22:12 pm

I would start by apologizing that the shirt got ruined. Then have a discussion with the mom about how a lot of the activity use throughout the day can be messy and as much as we try to protect their children's clothes from getting paint, food, dirt, etc. on them there is no way to 100% keep them clean, so in the future maybe try and send the children in clothes that they wouldn't mind getting dirty

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Discussion: Parent Scenario 3* Module 5 Page 17 (8)

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