Scenario 1

Discussion: Parent Scenario * Module 5 Page 17 (8/9)

6/18/2016

42 Comments

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Scenario 1:
This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.

How might you handle this scenario?

42 Comments

Beth

11/5/2018 07:06:17 pm

Comment deleted

Joon Peterson

11/11/2018 05:28:15 pm

I think that this approach would be very useful for both the parent and the daycare. Instead of enforcing the policy, coming to an area of understanding can help us find better solutions. Maybe they need to hire a babysitter or hire one of the daycare people to stay after.

Sierra Simon

11/6/2018 01:43:27 pm

I would talk to the parent and let her know about our late policy but ask if there's any way she needs help.

Zoe Rogers

11/13/2018 12:08:51 pm

I would talk to the mom, and remind her of our late policy. I'd also ask if there was anything we could do on our end to better help mom pick her child up on time.

heidi kearns

11/15/2018 06:37:10 pm

I call after 10 minutes, when they arrive let them know they can review policy about this and speak to director.

Moun

11/7/2018 12:09:17 am

I would how everything is going, and if there was some way we could help out.I would also ask the parent to call us if they are running late so that we as staff could plan better.

Dalyne Gibson

11/7/2018 01:58:55 pm

i would remind the parent of our closing times, even offer a printed paper with our times written on it. i would also remind the parent of the policy my specific day care has in place for late pick ups. the next morning i would also let my coworkers know about the situation with that parent

Jennifer Nusbaum

11/7/2018 04:22:20 pm

first I would make sure that everything is ok with the family and check to see if anyone's schedule has changed. I would once again remind the parent of our pick up policy and closing times. I would let her know that there will be a $1 per minute charge onto their account when she is late.

Janelle Maul

11/7/2018 07:56:23 pm

I would acknowledge the dad and let him know that I can see he is running late and that I have had the same experience when dropping my kids off as well. It's never fun or convenient. I would tell the son to give dad one more big hug and he will get to see him later when dad picks him up. Then I would escort the son to an area of the classroom to distract him while dad is able to leave.

Jacqueline Blas Gamero

11/12/2018 01:32:25 pm

I would first show empathy with the circumstances and later remind him about the school's policies. I would also offer solutions that are available within and outside the school, like after school programs or baby sitting resources.

Lisa Boecker

11/8/2018 12:14:23 pm

I would communicate to the parent that while I understand it can be difficult to be on time for pick up every day, myself and my staff also have families and personal lives that need tending and it is important that we be able to count on leaving work on time too. I would also explain that I will need to start charging late fees, but try to help her come up with solutions for being able to pick up on time.

erica

11/8/2018 04:20:46 pm

I will talk with Mrs. Hopkins and find out the reason why she is often late to pick up her child. if this situation is going to continue, I will let her know about the school policy and see if she can find an alternative pickup. if she needs, I will provide her with community resources.

Ceria Blue

11/8/2018 10:25:42 pm

I would talk to her when she comes in, asking if her schedule has changed or something. Depending on her answer, I would suggest some things to help her while kindly reminding her about closing time and the consequences of not picking up child before closing time.

Jennifer Cram

11/9/2018 04:50:48 pm

i would ask if there is an issue with picking up or if something is going on in a way you can help and nicely remind them the time the daycare closes and what happens when theyre late. trying to talk to them and understands goes a lot further then being mad at the fact theyre late. but reminding them of what happens when they are continually late.

Stephanie Garcia

11/10/2018 01:49:02 pm

I would kindly explain to the parent the late pick up policy and invite them to express why they have been late and or if they need help. I would want to have an open communication with them so they feel safe to let me know what may have been going on to result in picking their child up late.

stephanie medina

11/10/2018 02:33:06 pm

I would let the director or whoever is my supervisor know about the situation. I would remind the parent what our closing time is and let them know about any late policies we may have as well as our late fees.

Lucica Endo

11/10/2018 09:04:33 pm

I would let the parent know that I will have to charge the late penalty fee and I would also remind them that we are not allowed to care for children for over 10 hours.

Tabatha Adaszewski

11/11/2018 02:08:38 pm

Remind her of the late policy each time she is late and enforce it via the policy. Have the directors support and availability if needed but remember to be kind and to try and turn every situation into a positive. whether you relate or sympathize with them, offer resources to help.

Joon Peterson

11/11/2018 05:26:46 pm

We've had this problem with a few parents. They always come in very apologetic and come up with a reason why they were late. I would go over our policy with them as nice as possible because it is infringing on our personal lives once it's past closing time. If there is a fee for the extra time, I would give them a warning and tell them that our policy requires that we charge them for being late since they are technically not supposed to be our responsibility at that time.

Cinthya Viguerias

11/12/2018 01:04:30 am

Firstly i would communicate with Mrs.Hopkins and ask her what was going on at home, try to understand her situation. I have had experiences like that and its usually a single parent who works a lot. i would then go over our closing times and policies. And I would try to connect her with some resources that could be able to help her with her child. I would also ask her about any other families she trusts enough or ask her about any other pick up preferences. we need to keep in mind that she might be needing a lot of help and might be having a hard time.

Mollie Hinshaw-Rasmussen

11/12/2018 02:51:35 pm

First I would ask the mother if there was something going causing to be late to pick up her child. After hearing what she would have to stay I remind her that, her child is really struggling be at the center for such a long time and it is causing them problems at the end of the day.

Ashley Morga

11/12/2018 04:34:03 pm

I would start out by acknowledging in a friendly, casual manner that you've noticed that mom must be very busy at work lately because she's been running late. This approach empathizes with the parent without "scolding" them, and may also elicit some conversation regarding why the parent is late. At this point, we don't know WHY she's late. Once a reason is offered, you could again offer empathy for the situation and ask if there was any way you could help. At this point, you may be able to offer something, or you may not, but at the very least the mother knows that you've noticed, you've pointed it out to her, and she may try to do better. Perhaps she needs a friendly reminder at this point that the center closes at _____ (time). Our center has a "babysitting" fee that is added to accounts for children not picked up on time. This might be incentive for the parent to pick up on time.

Jennifer Lee

11/12/2018 09:06:48 pm

I would ask the parent if something is going on and figure out a plan so they might arrive to pick up their child on time. I would also express the importance of the late pick up policy that the childcare center has so that they understand that a late pick up impacts more than them and their child

Ramou Singhateh

11/12/2018 10:08:30 pm

Christine Zaugg

11/13/2018 12:30:43 pm

I would remind the parent that there is an extra charge when the child is picked up late.

Morgan link

11/13/2018 12:42:04 pm

I'd make sure everything was okay with the fami,y and remind them that we close that such and such h time

Nicole

11/13/2018 03:52:01 pm

I would ask if she needs any support related to the reason for why she has been late, and ensure that she knows the site specific late pick up policy. I would also ask that she call ahead so that the staff are aware of how long the child will be there after closing.

Yesenia Perez

11/13/2018 10:00:15 pm

I think i would try to remind the parent about the closing time but also ask if theres anything that is impacting this change and if possible, offer resources

Swannee Bruner

11/14/2018 06:08:17 pm

I would speak with the parent in a calm voice, remind them of what are closing time is and the rules which were presented in the handbook that all parents signed, and see if anything has changed within the family to cause the schedule disruption. I would also determine if there was any way the school could support them in correcting this. However, she would also need to understand additional billing would be noted on her next statement, as this scenario is repetitive behavior.

syd

11/14/2018 09:44:28 pm

I would communicate to the parent that while I understand it can be difficult to be on time for pick up that it is also accosting to the staff staying after closing. i would also remind them about the $2 a minute..

M. Lizzette

11/15/2018 10:38:25 am

I'll try to dialog with a parent and try to see what is going on, why are they late and what can we do for them. This is an excellent opportunity for our center to support the family. I will probably ask the administration to address the issue and work it out at the next level, giving the, some ideas of additional care, rates, etc.

Guadalupe Sifuentes

11/15/2018 01:28:22 pm

Approach the parent in a well mannered way and remind the parent of our late policy and ask if there is anything we can do to help.

Padmaja Kondeti

11/16/2018 01:29:26 pm

I will ask friendly,reason behind coming late to pick child and then explain the policy of our childcare that the kids should be picked before school closes or they will have to penalty. I will suggest other sources outside the childcare which help the parents.

dena

11/16/2018 01:38:24 pm

mostly I would show care and concern as to wether their was something giving her difficulty. lastly I would remind her of our policy and expectation.

Maria Zuniga

11/16/2018 09:42:54 pm

i would tell her of the policy we have in place and that if she is going to be late to give us a call , give her a copy of the late policy and that we will start charging for every times shes late

Amanda

11/17/2018 01:11:32 pm

I would inform her about our late policy and how much is charged to her account depending on how late she is in picking up her child. I would provide her with another copy of the policy and ask her to call and let us know when she is indeed running late.

Piyawan

11/17/2018 02:27:27 pm

I will make sure that everything is ok with a child's family and I will report to family worker team (policy in the center) so we can work together with family for the best to a child.

Conner

11/17/2018 10:51:16 pm

I would want to find out more about the situation that the mother is in. Her tardiness could be indicative of a late work dismissal, problems with transportation. I would want to figure out how to help her to either better accommodate her.

Neha Bhatia

11/18/2018 11:34:35 am

would remind the parent of our closing times, even offer a printed paper with our times written on it.

Louis J Berticevich

11/18/2018 12:50:09 pm

I would first tell the parent that I understand that it can be hard to get off of work on time and that things come up all the time that can make us late. I would ask them if there is anything I or the other caregivers can do to help them out. We should hopefully be able to make a plan. I would also make sure to send out a message to all families reminding them that if they think they're going to be late to please call so that we are aware and can plan.

Max L Hanson

11/18/2018 01:17:40 pm

This is a wonderful plan. Luckily, with my workplace, I can take the children that are past pick up down to the office, where the administrative staff can handle talking to the parents. I would, however, ask the parent, at a later time, to let us know beforehand, as well. If I will be dropping the child off with my supervisors often, I would like to be able to plan for that, and ask my supervisors what the procedures are that we have in place for late pick-ups.

Jennifer

11/18/2018 01:30:25 pm

I would talk to mom with an empathetic tone, explain the late pick up policy. I would ask if there is anyway to help, and try to come up with a solution together.

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Discussion: Parent Scenario * Module 5 Page 17 (8/9)

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