Scenario 1

Discussion: Parent Scenario * Module 5 Page 17 (8/9)

6/18/2016

38 Comments

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Scenario 1:
This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.

How might you handle this scenario?

38 Comments

Raksha Agrawal

5/3/2018 10:22:48 pm

I would as the parent about her being late and if anything can be done from our end to have a smooth pick up.

I would even talk to her about the policy of late pick ups and make sure that she arranges an alternate person for pick up if she is getting stuck in traffic or work

Brooke Kintz

5/22/2018 07:44:46 pm

I would first make sure that the parent is doing ok and make sure their is no issues going on that is causing the parent to be so late. Then I would kindly remind the parent of the rules and conciquences of late pickups and offer some advice such as an alternative person to pick up the child if the parent can’t make it in time, or give her information on maybe some other child care centers that are open longer or offer alternative child care resources to better benefit the parents schedule.

Ryli Lind

5/4/2018 10:10:51 am

I would ask the parent what was causing them to be late and offer any assistance to help. If there was nothing I could do to help I would help brainstorm new ways to shave off some time.

megan brown

5/4/2018 11:59:24 am

if Mrs.. Hopkins is going to be late she should call a head of time and let them know she is running let also she need to have a back up person to help her pick up the child if she cant make it, if the parent is ok with it the teacher/ school can help her with some resources if she would like help.

Izabela

5/4/2018 01:11:36 pm

I would ask the parent if everything is ok and what are the barriers of coming late to pick up their child. I would remind them of the policy about the timely pick up.

Caedence Ortega

5/4/2018 01:47:37 pm

I would talk to her about the reasons why she has been picking up their child late, and remind her that there are rules and policies when to drop off and pick up. If it keeps happening then I would tell her that she will start to get charged extra for the inconvenience.

Michaela Hendrix

5/4/2018 03:04:44 pm

I would make sure the parent is aware they have consistently been late and then ask them what is causing this. I would remind them of our late pick up fee or aftercare options as well as the impact this has on their child. From there I would ask they had any potential solutions, if not I would suggest some solutions such as signing the child up for our aftercare option.

Rushna Guirgius

5/4/2018 04:27:49 pm

I would. Inform the parent about our policy first abd them ask if there is something going on that I could help them with.

Madison

5/5/2018 04:18:38 pm

I would talk to her and explain to her when closing time is and then gently tell her that if it happens again, I will have to go to the director.

Cindy

5/6/2018 05:30:03 pm

Start by saying “I’ve noticed you have been late a few time in the last two weeks, has something changed in your schedule?”. Depending on the parents answer, I would either provide them with another copy of our policy regarding pick up times. If something has changed and it is ongoing, the parent and I can discuss a plan for staying open to meet the parents need.

courtney

5/6/2018 07:16:00 pm

I would ask Mrs. Hopkins why she has been late, and if she's reviewed our policy on late pick ups. I would gently remind her the fee for it. I would also probably speak with the director about it, afterwards.

Anaisa ayala

5/6/2018 07:43:19 pm

I would talk to her. Remind her of the daycare policies. Then ask her if she is struggling. If she needs help with anything. Then if there are any resources abatible I would let her know about them so she can get some help..

Kailey Turek

5/7/2018 10:22:14 am

I would ask what is causing the parent to be late. I would then ask if there is another way for the child to be picked up by a family member. Try to come up with a solution with the parent.

Chandra Smith

5/7/2018 05:32:28 pm

Since the mom is running pretty late I can assume that her child will be the last one picked up and I would take that opportunity to talk with her and ask why she’s been running behind. During our discussion I would try to help the mom to come up with a solution so that her daughter can be picked up on time and gently remind her of our pick up time policy and if necessary bring in my director.

shacora dansby

5/9/2018 12:12:02 am

This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.

When Mrs. Hopkins arrives I will listen to her reason for constantly being late for pick up. I will then be understanding but let her know that there are certain policy that are in place. I will provide Mrs. Hopkins with this information and inform her that this could result in further issues with law enforcement and DCS.

Alina Mocan

5/9/2018 09:10:25 pm

We need to be prepared for every situation.When Mrs. Hopkins arrives I will listen to her reason for constantly being late for pick up. I will then be understanding

Michelle Shewey

5/11/2018 12:47:20 pm

I would put myself in an understanding position and ask them what was up and if we need to change the childs schedule. I would kindly remind them of our late charge policy just to ensure they were aware.

Leah

5/13/2018 08:06:48 pm

I would take the parent aside with the administrator and make sure they are aware of the pickup policy and give her another policy handout .

Bianca

5/14/2018 02:30:21 pm

I would talk with the mom in a private room and would tell her first of all how her child feels and figure out why she is late and maybe offering any kind of help (after school camps etc) if she needs help. Then I would tell her my situation and only because she can’t manage her life I’m getting problems managing my life too and telling her about the late fee

Lusine Nalbandyan

5/15/2018 01:10:31 pm

I would try to know what is the reason of being late, if everything is okay or not, since she has been coming late for several days already, I would try to explain that their child might not feel well that he isn't being picked up at the right time, and I would also remind her about the late pick up policy.

Anna

5/15/2018 05:49:39 pm

I would attempt to understand why she is late and then come up with a solution together for how she can pick up her child on time. I would ask her to call someone else to come pick up her child when she is late. I would also explain to her why we have the policy and that it is for her child's well-being to be picked up on time.

Syirria Christensen

5/16/2018 01:06:49 pm

I would first want to understand why she is always late and find a solution if she is late because of work then that is find I don't mind staying the extra 20 min but I would rather the child get picked up before closing.

isabel alvarez

5/16/2018 06:58:31 pm

I would star off by asking the parent what is causing her to be late, I would then work together with the parent to find a solution

Makella Marshall

5/17/2018 09:03:22 pm

I would nicely ask if there is a reason why the parent is late on a regular schedule and ask if there is anything I can do to help work with her on the situation

Yalemwork Demelash

5/18/2018 12:01:48 pm

I would ask her why she is late, because it seems to be a trend. I would also follow center policy regarding late parents - ours is $1 per minute fee. I would hope that our relationship is one of open communication that they can feel free to explain any problems they may be having, and I can help them brainstorm different ways to solve this so they don't get stuck being late so often.

Emily frisk

5/19/2018 12:03:17 pm

Scenario 1-
I would let the parent know that the tardiness policy in our parent handbook allows for up to 2 late pickups before we start to charge a fee for late pick ups. I would also ask them if there is anything we can help with as far as referring to services or arranging another way to make the standard pick up time possible for them. If needed I would explain to them that it's important as a business and personally as a teacher that I have time off to be ready for another day of care and that our business hours are important to our relationship.

Benjamin B Schmechel

5/19/2018 02:30:36 pm

I would make conversation with her at pick up--asking about their day, and how things at home are going. I would then remind her politely of the ending time at the day, and explain that there is an aftercare program to which she could have the child sent if she would like more flexibility or breathing room at the end of the day.

Keisha Reynaga

5/20/2018 05:00:06 pm

i would ask for their reasoning to let them understand im hear to listen, and then let them know its been a repetitive pattern that their child has been picked up late, and give them a warning and let them know why its important to have their child picked up on time.

Erika

5/20/2018 08:08:24 pm

First I would tell her I noticed she has been late several times that week. I would nonchalantly ask her if traffic has been bad to see if that was the issue or to see if she offered some other alternative. I would tell her how unfortunate it is to be late because of the extra charge. I would ask if she would be able to have someone else pick her child up before closing time so she didn’t have to pay these charges. I think the best approach is being compassionate and trying to bring up ways to help them is all you can do. If it doesn’t get better the director can contact them directly.

Jenny Teuscher

5/21/2018 12:44:13 am

Reach out to the parent without prying too hard to hep identify the issue and offer advice while sympathizing. If it doesn't change the issue will escalate to higher authority.

LEA THOMAS

5/21/2018 01:02:30 pm

I would let her know of the cost for every time she is late. Also let her know her child and I worry when she is late.
Also ask her if she can arrange for someone else to pick up,if she has a hard time getting there on time.

Amanda White

5/21/2018 05:31:56 pm

I would ask Mrs. Hopkins what was causing her to be late.

Lauren Greenfield

5/21/2018 05:35:50 pm

I would gently bring up to her that while I understand her reasoning for arriving late, it does take an emotional toll on her child as well as an extra financial cost to her. The center does close at a certain time and we have families to get home to as well. I would help brainstorm ways to either help her get here on time or suggest she has someone on call to pick up her child when she will be late.

Irina Liksunova

5/21/2018 08:07:24 pm

Scenario 1.
Calmly explain to the parent our operating mode. Explain to her that the delay will cost her extra payment or, if possible, ask someone from the family to help.

William

5/21/2018 08:54:58 pm

I would start off by asking the parent how their day was? Try to find out if there are factors causing the parent to be so late. I then would have to adjust the conversation based on what I was told. If there are things at work that are causing the lateness then explain that we can work this out but that the center does close at a certain time and keep the lines of communication open.

Shawni Sumner

5/22/2018 11:43:48 am

I would ask the parent about their day and then ask why they were late. Then i would politely tell them about the rules and being on time and let them know that it is stated in the parent handbook and that if it happens every now and then, then it is one thing but it is being a repeating thing and that if it happens again i will have to talk to my director.

Britney

5/22/2018 03:42:29 pm

I would communicate with Mrs.Hopkins (that parent's) about how was her/his day. I would tell my boss before hand (about her/him being late and that i would ask my boss if i could talk to the parent if the boss tells me yes) and I would respectfully tell Mrs. Hopkins about the policy that we have.

Caleb Ryden

5/22/2018 07:02:52 pm

I would make sure everything is okay in the families life (getting permission from a supervisor first) and then kindly and respectfully remind her of the pick-up policy we have.

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Discussion: Parent Scenario * Module 5 Page 17 (8/9)

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