Scenario 1

Discussion: Parent Scenario * Module 5 Page 17 (8/9)

6/18/2016

162 Comments

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Scenario 1:
This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.

How might you handle this scenario?

162 Comments

Beth

11/5/2018 07:06:17 pm

Comment deleted

Joon Peterson

11/11/2018 05:28:15 pm

I think that this approach would be very useful for both the parent and the daycare. Instead of enforcing the policy, coming to an area of understanding can help us find better solutions. Maybe they need to hire a babysitter or hire one of the daycare people to stay after.

Erin

11/25/2018 03:24:46 pm

I think that coming to an understanding and find a solution is important however I think that enforcing the policy is important. I think that problem solving is extremely important. You should also make sure that the child is not at the facility long then the 10 hours. I would let them know that she will be charged $2 every minute past the time of closing.

Sierra Simon

11/6/2018 01:43:27 pm

I would talk to the parent and let her know about our late policy but ask if there's any way she needs help.

Zoe Rogers

11/13/2018 12:08:51 pm

I would talk to the mom, and remind her of our late policy. I'd also ask if there was anything we could do on our end to better help mom pick her child up on time.

heidi kearns

11/15/2018 06:37:10 pm

I call after 10 minutes, when they arrive let them know they can review policy about this and speak to director.

mercedes

11/29/2018 10:31:09 pm

yes just let the parent know about the late policy if they don't already know an just let them know that having the child there that long can affect them an just see if there's anyway you could help if possible

aspen phetmisay

12/28/2018 09:51:09 pm

In a center that I previously worked at for every minute the parent was late they had to pay extra.

Moun

11/7/2018 12:09:17 am

I would how everything is going, and if there was some way we could help out.I would also ask the parent to call us if they are running late so that we as staff could plan better.

Dalyne Gibson

11/7/2018 01:58:55 pm

i would remind the parent of our closing times, even offer a printed paper with our times written on it. i would also remind the parent of the policy my specific day care has in place for late pick ups. the next morning i would also let my coworkers know about the situation with that parent

Jennifer Nusbaum

11/7/2018 04:22:20 pm

first I would make sure that everything is ok with the family and check to see if anyone's schedule has changed. I would once again remind the parent of our pick up policy and closing times. I would let her know that there will be a $1 per minute charge onto their account when she is late.

Carol Noe

12/2/2018 12:24:36 pm

I really like how you would approach the family first with the intent of checking to make sure everything is ok. Assuming the best in people can be hard and keeping an open mind is important. That being said, I also agree with you on making sure they are reminded of the policy for late pick ups. Sometimes, it may also just be for a week or so. We have a parent who is a teacher and they had to stay late at school for a week because of detentions and then she picked up her child regularly again.

Janelle Maul

11/7/2018 07:56:23 pm

I would acknowledge the dad and let him know that I can see he is running late and that I have had the same experience when dropping my kids off as well. It's never fun or convenient. I would tell the son to give dad one more big hug and he will get to see him later when dad picks him up. Then I would escort the son to an area of the classroom to distract him while dad is able to leave.

Jacqueline Blas Gamero

11/12/2018 01:32:25 pm

I would first show empathy with the circumstances and later remind him about the school's policies. I would also offer solutions that are available within and outside the school, like after school programs or baby sitting resources.

Lisa Boecker

11/8/2018 12:14:23 pm

I would communicate to the parent that while I understand it can be difficult to be on time for pick up every day, myself and my staff also have families and personal lives that need tending and it is important that we be able to count on leaving work on time too. I would also explain that I will need to start charging late fees, but try to help her come up with solutions for being able to pick up on time.

erica

11/8/2018 04:20:46 pm

I will talk with Mrs. Hopkins and find out the reason why she is often late to pick up her child. if this situation is going to continue, I will let her know about the school policy and see if she can find an alternative pickup. if she needs, I will provide her with community resources.

Ceria Blue

11/8/2018 10:25:42 pm

I would talk to her when she comes in, asking if her schedule has changed or something. Depending on her answer, I would suggest some things to help her while kindly reminding her about closing time and the consequences of not picking up child before closing time.

Jennifer Cram

11/9/2018 04:50:48 pm

i would ask if there is an issue with picking up or if something is going on in a way you can help and nicely remind them the time the daycare closes and what happens when theyre late. trying to talk to them and understands goes a lot further then being mad at the fact theyre late. but reminding them of what happens when they are continually late.

Stephanie Garcia

11/10/2018 01:49:02 pm

I would kindly explain to the parent the late pick up policy and invite them to express why they have been late and or if they need help. I would want to have an open communication with them so they feel safe to let me know what may have been going on to result in picking their child up late.

stephanie medina

11/10/2018 02:33:06 pm

I would let the director or whoever is my supervisor know about the situation. I would remind the parent what our closing time is and let them know about any late policies we may have as well as our late fees.

Lucica Endo

11/10/2018 09:04:33 pm

I would let the parent know that I will have to charge the late penalty fee and I would also remind them that we are not allowed to care for children for over 10 hours.

Tabatha Adaszewski

11/11/2018 02:08:38 pm

Remind her of the late policy each time she is late and enforce it via the policy. Have the directors support and availability if needed but remember to be kind and to try and turn every situation into a positive. whether you relate or sympathize with them, offer resources to help.

Joon Peterson

11/11/2018 05:26:46 pm

We've had this problem with a few parents. They always come in very apologetic and come up with a reason why they were late. I would go over our policy with them as nice as possible because it is infringing on our personal lives once it's past closing time. If there is a fee for the extra time, I would give them a warning and tell them that our policy requires that we charge them for being late since they are technically not supposed to be our responsibility at that time.

Cinthya Viguerias

11/12/2018 01:04:30 am

Firstly i would communicate with Mrs.Hopkins and ask her what was going on at home, try to understand her situation. I have had experiences like that and its usually a single parent who works a lot. i would then go over our closing times and policies. And I would try to connect her with some resources that could be able to help her with her child. I would also ask her about any other families she trusts enough or ask her about any other pick up preferences. we need to keep in mind that she might be needing a lot of help and might be having a hard time.

Mollie Hinshaw-Rasmussen

11/12/2018 02:51:35 pm

First I would ask the mother if there was something going causing to be late to pick up her child. After hearing what she would have to stay I remind her that, her child is really struggling be at the center for such a long time and it is causing them problems at the end of the day.

Ashley Morga

11/12/2018 04:34:03 pm

I would start out by acknowledging in a friendly, casual manner that you've noticed that mom must be very busy at work lately because she's been running late. This approach empathizes with the parent without "scolding" them, and may also elicit some conversation regarding why the parent is late. At this point, we don't know WHY she's late. Once a reason is offered, you could again offer empathy for the situation and ask if there was any way you could help. At this point, you may be able to offer something, or you may not, but at the very least the mother knows that you've noticed, you've pointed it out to her, and she may try to do better. Perhaps she needs a friendly reminder at this point that the center closes at _____ (time). Our center has a "babysitting" fee that is added to accounts for children not picked up on time. This might be incentive for the parent to pick up on time.

Jennifer Lee

11/12/2018 09:06:48 pm

I would ask the parent if something is going on and figure out a plan so they might arrive to pick up their child on time. I would also express the importance of the late pick up policy that the childcare center has so that they understand that a late pick up impacts more than them and their child

Ramou Singhateh

11/12/2018 10:08:30 pm

Christine Zaugg

11/13/2018 12:30:43 pm

I would remind the parent that there is an extra charge when the child is picked up late.

Morgan link

11/13/2018 12:42:04 pm

I'd make sure everything was okay with the fami,y and remind them that we close that such and such h time

Nicole

11/13/2018 03:52:01 pm

I would ask if she needs any support related to the reason for why she has been late, and ensure that she knows the site specific late pick up policy. I would also ask that she call ahead so that the staff are aware of how long the child will be there after closing.

Yesenia Perez

11/13/2018 10:00:15 pm

I think i would try to remind the parent about the closing time but also ask if theres anything that is impacting this change and if possible, offer resources

Swannee Bruner

11/14/2018 06:08:17 pm

I would speak with the parent in a calm voice, remind them of what are closing time is and the rules which were presented in the handbook that all parents signed, and see if anything has changed within the family to cause the schedule disruption. I would also determine if there was any way the school could support them in correcting this. However, she would also need to understand additional billing would be noted on her next statement, as this scenario is repetitive behavior.

syd

11/14/2018 09:44:28 pm

I would communicate to the parent that while I understand it can be difficult to be on time for pick up that it is also accosting to the staff staying after closing. i would also remind them about the $2 a minute..

M. Lizzette

11/15/2018 10:38:25 am

I'll try to dialog with a parent and try to see what is going on, why are they late and what can we do for them. This is an excellent opportunity for our center to support the family. I will probably ask the administration to address the issue and work it out at the next level, giving the, some ideas of additional care, rates, etc.

Guadalupe Sifuentes

11/15/2018 01:28:22 pm

Approach the parent in a well mannered way and remind the parent of our late policy and ask if there is anything we can do to help.

Padmaja Kondeti

11/16/2018 01:29:26 pm

I will ask friendly,reason behind coming late to pick child and then explain the policy of our childcare that the kids should be picked before school closes or they will have to penalty. I will suggest other sources outside the childcare which help the parents.

dena

11/16/2018 01:38:24 pm

mostly I would show care and concern as to wether their was something giving her difficulty. lastly I would remind her of our policy and expectation.

Maria Zuniga

11/16/2018 09:42:54 pm

i would tell her of the policy we have in place and that if she is going to be late to give us a call , give her a copy of the late policy and that we will start charging for every times shes late

Amanda

11/17/2018 01:11:32 pm

I would inform her about our late policy and how much is charged to her account depending on how late she is in picking up her child. I would provide her with another copy of the policy and ask her to call and let us know when she is indeed running late.

Piyawan

11/17/2018 02:27:27 pm

I will make sure that everything is ok with a child's family and I will report to family worker team (policy in the center) so we can work together with family for the best to a child.

Conner

11/17/2018 10:51:16 pm

I would want to find out more about the situation that the mother is in. Her tardiness could be indicative of a late work dismissal, problems with transportation. I would want to figure out how to help her to either better accommodate her.

Neha Bhatia

11/18/2018 11:34:35 am

would remind the parent of our closing times, even offer a printed paper with our times written on it.

Louis J Berticevich

11/18/2018 12:50:09 pm

I would first tell the parent that I understand that it can be hard to get off of work on time and that things come up all the time that can make us late. I would ask them if there is anything I or the other caregivers can do to help them out. We should hopefully be able to make a plan. I would also make sure to send out a message to all families reminding them that if they think they're going to be late to please call so that we are aware and can plan.

Max L Hanson

11/18/2018 01:17:40 pm

This is a wonderful plan. Luckily, with my workplace, I can take the children that are past pick up down to the office, where the administrative staff can handle talking to the parents. I would, however, ask the parent, at a later time, to let us know beforehand, as well. If I will be dropping the child off with my supervisors often, I would like to be able to plan for that, and ask my supervisors what the procedures are that we have in place for late pick-ups.

Jennifer

11/18/2018 01:30:25 pm

I would talk to mom with an empathetic tone, explain the late pick up policy. I would ask if there is anyway to help, and try to come up with a solution together.

HAJI A HAJI

11/18/2018 06:13:35 pm

First i will talk to the parent who is bring the child, and find out why she is late, ask her to see if there is anything we can help. And then finally explain to the parent about the policy of late pick up and let the parent know how much it would cost her if she is late again.

Ashley

11/18/2018 11:28:30 pm

I would ask mom if she has time to talk the next time she comes to pick up her child. Then I would gently ask if there is a reason that she is late and if there is anything we can do to help. I would also remind her of the late policy, as well as discuss that it can be distressing for her child to be picked up later than the time she expects. Overall, I would have a respectful, collaborative discussion to try to get to a satisfactory answer.

Tiffany Goos

11/19/2018 10:22:53 am

i would call mom and let her know that there child is still here and they need to be picked up and remind her that this isnt the first time show her the policies and let her know there will be a late fee. Also i would let the supervisor know.

Janine

11/19/2018 06:19:15 pm

I would talk to my supervisor first and let them know what was going on and get their opinion and then talk to mom and ask her what was going on and that it keeps happening its no the first time remind her of the policy and the late fee that will be added and ask what we can do or ask if we can help figure something out.

Nalika Virachi

11/19/2018 08:31:03 pm

I would remind the mom about our pick up policy, reminding her that I must stay late at work if she is late. Remind that she signed the policy and ask if she needs any assistance.

Jana Samuelson

11/20/2018 11:04:08 am

I would check in with mom and see what is going on. I would listen and empathize with her and remind her of our late policy. I would also offer to help find other solutions to our problem.

Abdul

11/20/2018 02:01:01 pm

I would talk to her and let her know about our late pickup policy and the kids feel very unhappy to see the other already gone

Siara

11/20/2018 02:16:09 pm

Talk to the mom about the late fee police and explain how the kid has been feeling about this

Florette EBENGHO MATULI

11/20/2018 07:23:01 pm

Talk to parents about it , talk to the director about it,and ask how we could help and let them know or review the school policy regarding picking up children late

Maribel Andrade

11/20/2018 10:18:05 pm

I would talk to the parent about the late policy and ask her if everything is okay. Also mention that she can always talk to us if she can not pick up her child before closing time.

Emily Repp

11/21/2018 12:58:12 pm

I would talk to her about late policy and tell her she needs to pick up her child on time. Also, I would ask if anything is going on and if I could help.

Ratnamala Chakravorty

11/21/2018 01:47:29 pm

The first thing I would do is to empathize with her and try to understand the problem and then I would talk to her about the late policies and also that it is not the childcare provider's responsibility to take care of the child in the after duty hours.

colette

11/22/2018 11:53:59 am

i would remind the parent of the late pick up policy, politely then ask if there is a problem and how i could assist in anyway to help

Daniele Pine

11/24/2018 11:56:35 am

I would kindly remind parent of centers policy and hours of childcare. And offer other resource in the community to see if those might help family situation

Remya Benedict

11/25/2018 11:12:22 am

I would remind her about the timing and policy of the child care center. I would offer help with the resources and ask her what is keeping her late so I try to help with that.

Tyler E Monica

11/25/2018 04:46:49 pm

Tell the parent I understand sometimes you have to be late, but only in emergency should you be late and explain the late fee policy and explain how it puts stress on the child and causes worrying.

Sook Kyung Park

11/26/2018 02:17:50 pm

I guess having parents understand how much the child might be stressed is one of the things to talk about.

Brittany McDaniel

11/25/2018 08:06:34 pm

I would talk to the family regarding our late policy and fee, and explain that these need to be in mind since it has been consistent with being late. And the safety precautions.

Haley Welcg

11/25/2018 09:21:39 pm

I would ask that they call ahead in an emergency situation where they will be picking up their child later, but it's not something that can happen on a weekly basis for the child and teacher's sake

Janice Noble

11/25/2018 09:59:41 pm

I would call the parent after 5-10 minutes past closing time, to see if the parent is on their way. Once the parent gets there explain to the policy for being late, and the late fee.

Marwa Shaheen

11/26/2018 12:44:10 pm

I would notify her of the school policy and refer her to resources if she needs help picking up her child

Rosanne Lee

11/26/2018 01:20:06 pm

I would speak to my supervisor to let them know what I am going to do and for any tips. Then I would talk with Mrs. Hopkins and find out if something is going on. Depending on the answer I will outline the school's policy and direct her towards resources as needed.

Sook Kyung Park

11/26/2018 02:14:01 pm

In such case, I would talk to the parent to have a meeting. I would let the child’s parents remind them about the late policy and ask one of our supervisors to go over the policy with them once again. The reason is because it was our supervisors whom the parents talk to when they are signing up their child. However, I would also ask the parents if there is anything that I could do to help mom pick her child up on time.

Darci

11/26/2018 03:01:39 pm

I would remind the mom about our late pick up policy and document the late pick up each time.

Jennifer Martinez

11/26/2018 09:04:19 pm

Policies are in place for both parties- staff and parents. Having a subtle conversation with the parent about the policy must be enforced being the third time this occurs. Conversing will not only help the staff member understand the reasoning, but it will also provide the parent information about the consequences may it be a late fee. Ultimately, it will allow both parties to see both sides, but if need to be may come to a solution either in or out of the day care.

laxmi kotaru

11/26/2018 09:07:40 pm

I will first remind parent about the late policy,and ask her to mention it bit early so that we can ask other staff to take care of child.

Clarita Whatley

11/26/2018 09:31:49 pm

Well I will have a private conversaton with Mrs. Hopkins and find out what is the reason that she has been late these past three times. I’ll be glad to go over with her the school pick up time policy and see if she can maybe find an alternative pickup plan and also provide her with community resources.

Jason

11/27/2018 12:07:54 am

It's easy to understand that people run late every now and then but I would let them know about the policy of the institution and recommend they have some other family member come and pick up if it is an issue to avoid having to pay extra because of a late pick up. Or even call ahead of time to let the place know they'll be running late to better prepare for it--at the very least.

Jessica Alvillar

11/27/2018 02:36:38 am

I would approach this situation by asking to speak with the parent. When speaking to the parent I would start by asking if everything is okay since I have been noticing that they have been arriving late. The parents may be dealing with some problems and need assistance.

Brandie

11/27/2018 02:36:25 pm

I think this is an extremely important topic. Most parents do not even realize how much it could effect their child by staying at the daycare for longer than 10 hours. If i were the teacher, i would first try and understand why they are running ;ate to pick up their child late from the center. From there i believe pulling out the daycare policy is very important. Even if you give them an option for them to call first and let know.

mariya a shershen

11/27/2018 10:50:16 pm

i would mention the time we close and add that id be happy to stay longer if its a temporary work or family situation other wise refer her to other options we can both think of

Jackson Lindsay

11/28/2018 12:35:26 pm

Remind her of our late policy and talk with her and the director about any way we can help.

Emily Anderson

11/28/2018 02:45:59 pm

I would ask for a time to sit down and discuss with the parent when they are not in a hurry and have time to have a conversation. I would remind them of the policy and see if there is anything the child care center can do to support them and problem solve the issue.

Katie Hosler

11/28/2018 02:57:03 pm

I would talk with the parent about the centers late policy and also check in to see how they're doing if everything is okay. I would see if they needed extra help watching the child later, and mention that they can hire one of the teachers privately to babysit the child after hours.

Ginger Clapper

11/28/2018 08:23:58 pm

Remind the parent of the hours of operations and ask if perhaps an alternate ride could be arranged if parent was no longer able to make it for pick up on time.

11/28/2018 09:51:39 pm

I would remind the mother about the late policy and if there's anything that I could do to help her to arrive on time. Also if she's ever going to be late again, I would ask her to give the daycare a call.

Joslyn

11/28/2018 10:30:41 pm

Ask what was up and if they can't help it then see if there was someone else who could pick up the kid

sateva henderson

11/29/2018 02:13:40 pm

I would first ask the parent if everything is going ok, then I would remind them to call us so we will know to expect their lateness, then also remind them of our closure time and our late pick up policy.

Veronica Herrera

11/30/2018 11:10:30 pm

I would talk to the parent and respectfully remind her about our policies and what time our care is over. I would ask her if there is anyone else that could help her to pick up the child on time. I would then ask her if she is doing okay and if there are any additional things that I could help with or additional resources that I could provide her with.

Alexandra Flores

12/1/2018 12:27:25 pm

I would ask the parent if something is going on and figure out a plan so they might arrive to pick up their child on time. I would also express the importance of the late pick up policy that the childcare center has. So that they understand that a late pick up impacts more than them and their child.

Jennifer Sharp

12/2/2018 04:40:42 pm

I would talk to the parent and ask if everything is ok and if there is anything I can do to help. I would ask if they need help implementing a plan to get their child picked up on time so that their child isn't worried and they as the parents aren't stressed.

Nichole Payne

12/3/2018 08:29:05 pm

I would talk to the parents and make sure that they are aware of the daycare's late pick up policy, which would charge them $10 for the first 15 minutes late and then $1 for every minute after that. I would also talk with them and see if we could come up with a solution to make pick up easier.

Gaby

12/3/2018 08:43:23 pm

I would have communicated to the parent that it is important to pick up your child on time and then proceed to ask if there was a specific reason as to why she has been late. I would then see if there is something we could do to help her be on time.

Beverly Starr

12/4/2018 01:59:46 pm

I would communicate to the parents that it is very important to pick their child up on time and let them know that we have a policy in place that after 10-15 minutes late we call law enforcement and they take over until the parents show up so that they can talk to the parents

Sami

12/4/2018 08:46:33 pm

I would tell the parents what time we close and that they have to pick up their kids by closing time if not earlier. 15-20 mins before closing I’d call the parents to remind them. If it’s after closing and they still aren’t here then call my boss and see what I need to do. And call the law enforcement to come handle the situation.

kalynn

12/4/2018 09:47:35 pm

I would talk with her and see if everything has been OK and reassure her of the child cares policy on being late. Maybe we can work something out to try and help, but then I would tell my boss and let them know what has been happening

Jiso Chong

12/10/2018 09:55:32 am

Yes I agree. I would let my director know about this issue.

Nokomis

12/5/2018 02:55:00 pm

I would talk to her and remind her of our late policy

Vanessa Kitto

12/6/2018 11:57:11 am

Talk to the mother about the hours her child is able to be there for, explain to her that if she is going to be over that time then we will have to pay X amount.

Sophia

12/7/2018 06:46:38 am

Reminding them about the centers policy for picking up and discussing ways to make pickup smoother for the family.

Kellan Walls

12/7/2018 08:14:11 pm

I would approach this by discussing the issue with the parent as soon as possible. While acknowledging their busy schedule and life, I would also address the fact that employees are now being pulled from their commitments because of the late pick ups. It is important to convey the center's policy on pick up time as the rules must be enforced, but rather than punishment I would work with the parent to try and figure out a way to help them. At my center, staff members often babysit the children after we close, allowing them to close the building and then take the kid home when the parents are back. This is because they can't pick-up before close, so the employees have found ways with the parents to make it work.

Sheena Brackett

12/7/2018 10:31:24 pm

Mom is angry because her child got magenta tempera on her shirt and it wouldn’t wash out. The shirt is ruined.

I would see if we could replace the shirt

Susan Adhikaram

12/9/2018 12:26:42 pm

I would kindly explain to the parent the late pick up policy and also I would discuss with director of the child care and request the director to talk to the parent .

bebe nirere

12/9/2018 05:41:06 pm

I would also address the fact that employees are now being pulled from their commitments because of the late pick up

Emily Snead-Hearing

12/9/2018 07:08:30 pm

I would explain our pick-up policy, as well as why that policy is in place. I would remind her that late pick-up means she'll have to pay a late fee. I would also talk to my director to notify them of this issue and see if they have any additional feedback.

Jiso Chong

12/10/2018 09:54:15 am

I would acknowledge parents about our late policy. I would talk to my director to notify them.

Jessica Haley

12/11/2018 12:35:12 pm

I would talk to my directors about it and see what needs to be done.

Tonya Campbell

12/11/2018 05:42:28 pm

I would speak with the Mother to find out the reason she has been late and remind her of her contracted hours (to see if they need to be changed) as well as remind her of late pick up fees in the contract. I would also explain that children are creatures of habit and it can make them insecure when a parent is late and we all want to make sure that little ones care experience is positive

Alexa

12/11/2018 09:11:53 pm

I would communicate to the parent that we have a late policy for parents. I would kindly explain to the parent why the policy is in place and how I or the center can help find a future solution.

hannah

12/12/2018 06:25:22 pm

At the facility I work at we have a policy that is one dollar per child for every minute the parent is late after closing this helps a lot to prevent these situations but If we didn't have this I would remind the parent of our hours and offer a printed copy as well. If it persists I would talk to the director about making a new policy

jenny ovalle

12/12/2018 11:15:33 pm

I would talk to the parent and explain to her about the centers late policy and come up with a solution to help there situation

Taylor

12/13/2018 12:28:04 pm

I would first talk to her about what may be causing her to be late and seeing if we can find a resolution for the problem. I would also remind her of our closing hours and late policy, but work with her to see if there's a solution to helping her pick up her child on time.

Kate

12/14/2018 09:02:06 am

I would start a conversation with Mrs. Hopkins, asking how everything was going with the family and if anyone's schedule has recently changed. I would then remind her of the school's pick-up policy, and then has a discussion with her of how we could both work together to help her pick her child up on time. I would also let my supervisor know of the conversation and any other updates.

kayla

12/14/2018 03:56:11 pm

Talk to the mom about the late fee policy and see if we could find a resolution for the problem.

Sheryl Johnson

12/14/2018 08:40:12 pm

The first few times I would remind her of our pick up time. As a last resort I would involve the director and let the parent know we need a meeting, as protocol has been violated too many times.

Charles Shevlin

12/15/2018 10:21:43 am

i would send her an email stating the fact that its a repeat offence and that if it happens one more time we might need to consider different care options.

Michelle

12/15/2018 04:11:26 pm

I would speak with the parent to remind her of our late policies and that they were not just in place for the benefit of the staff, who have other duties to close and wish to leave, but also for the benefit of her child, because being picked up so much after other children is rarely pleasant and depending on the individual child's temperament they might be upset/worried. I might ask what has cause the recent pattern of being late, and if she expected it to continue we could work on alternative plans for pickup, like having a trusted friend or family member come for the child.

Mariam Worrell

12/15/2018 04:46:23 pm

I would ask the parent how traffic was and remind her that she can have a friend or family pick the child up if that makes things easier.

Ryan

12/15/2018 06:32:40 pm

I would first write her up with a late slip, as our center charges overtime pay for any teachers who have to stay late. I would then talk to the mom, and let her know that we have strict schedules to adhere to, and that if she cannot pick up her child on time, we can set up arrangements to have a trusted friend or family member pick up the child instead.

Sydney Vahl

12/16/2018 03:32:33 pm

I would ask Mom what has been happening as of late to cause this lateness and if there is anything that the faility can do to assit with the situation. I would also want to know if there is another adult who could assit in picking up the child, or suggest a carpool with another family so that the child is picked up on time and the mom could have somemore wiggle room.

angela

12/16/2018 06:03:53 pm

Parents feel really bad when they are late and their child is the last one in the building. I would kindly remind the parent that the late policy states that there is a $5 per minute late charge when they arrive past closing time. I would say something like "Yikes, the late charges are really adding up these past couple of weeks!" I would kindly ask if there is any way he or she could possibly leave work just a tad earlier. I'd keep it light and friendly so the child doesn't feel badly.

Kathleen enlow

12/16/2018 07:07:45 pm

I would remind the mom of our hours and what our late policy is and offer her a printed handout of our hours.

Yeimi

12/17/2018 08:59:02 pm

After making sure that everything is ok with the family i would check to see if anyone's schedule has changed. I would once again remind the parent of our pick up policy and closing times.

Brandi

12/18/2018 09:02:13 pm

I feel the best way to go about handling a late parent is to simply talk to them. Being empathetic to their situation and ensuring they understand the hours and penalties for being late often usually helps rectify the situation. If the parent is in need of other community resources, figuring out the best way to help them can be a huge help to them and beneficial to all parties.

Alexis Stutsman

12/20/2018 06:15:45 pm

I would find out what is going on? If the child care facility has a late policy I would also give a reminder about it

Katie Fisher

12/22/2018 04:31:43 pm

This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.
How might you handle this scenario?

I would first talk to Mrs. Hopkins about something positive her child has been doing at school. I would then let her know that I have notices that she has been experiencing difficulty arriving on time for pick up, I would ask her how she is doing and what we can do to support her. I would give her the space to share and be empathetic to her situation. I would ask her if she would like help reaching out to another parent to create a pick up arrangement or encourage her to set up some kind of after school care arrangement. I would remind her that the teachers have after school responsibilities that they need to perform as well. I would end on a positive note and give her the appropriate resources she would need for her new pick up plan.

Kyrsten

12/23/2018 04:48:38 pm

Remind the parent of the late policy and also suggest that when she cannot pick up her child that she can have someone else who is available do it once they go through the screening process

Rocio Holland

12/24/2018 11:29:14 am

I would remind them about the policy and school hours of closing, and ask if there might be any way we can help better the situation.

Tori

12/25/2018 02:53:18 pm

I completely agree,
I would also give warning that we have a late policy and that I will have to enforce the dollar per minute penalty. I would also ask if there was anything I could do to help her, and point her to resources. Solving the problem is my priority

Abimelec

12/25/2018 03:57:50 pm

I wouldn’t talk to the parent and remind her about our late policy. Additionally, I would ask if there's any way we could help her.

Jordan Thompson link

12/25/2018 11:31:05 pm

I would talk to the parent and let her know about our late policy but ask if there's any way she needs help or if there is another member of their family that could aid with child pick up.

Marilyn Kriger

12/26/2018 01:04:26 pm

I would inform the parent of our policy and try to help her find someone that could help with her childcare needs. Such as finding someone in her family might be an option.

Tricia Cunning

12/26/2018 01:57:59 pm

Speak to the Mom and make sure everything is ok, connect with her then review the centers Child Care Policy

Zoe V

12/26/2018 03:24:33 pm

I would talk to the parent and ask them if everything is okay, then remind them gently what their schedule is and ask if they need to adjust anything or if I can help. Let them know if they have any concerns they can talk to the director via any logistics. Or offer them resources to sitters, rides, etc in the area that could help with this issue.

mounika

12/26/2018 08:28:27 pm

I would definitely talk to the mom, and remind her about our late policy at the child care center.
I would also ask if there was anything i could do on my end to better help the parent to pick the child in time

Skyler

12/27/2018 06:57:42 am

I call after 10 minutes and when they pick the child up review the late policy with them and then talk to you director.

Dana

12/27/2018 12:30:46 pm

I would also ask if the home environment has changed at all, and if there was anything we can do to help facilitate an on time pick up. I would then remind the mom of our pick up policy and any charges that may occur regarding. Depending on her response I may remind her that her child an important way to build trust and respect with your child is to be at pick up as expected.

MacKenzie White

12/27/2018 04:24:00 pm

I would ask the parent if they know what time the facility closes and ask them to make arrangements at their job so that they pick up their child on time.

Jodie

12/27/2018 04:47:02 pm

I would first ask the parent if everything was alright. Then I would ask if their was any other family member or family friend that could be a back up if needed for any future times the parent couldn't make it on time for pick up. I would also remind her of the late pick up policy and fee.

Josie

12/27/2018 07:52:13 pm

I would remind the parents of our late policy. Perhaps try calling the parents 20 minutes before closing to inform them that their child has not been picked up yet. If it continues to be an issue, ask if you guys can come up with a plan such as if their child has not been picked up in such amount of time before closing, we contact and emergency contact for pick up.

Rachelle Samia

12/27/2018 11:13:05 pm

Like others in this discussion, I think it would be important to first check in with the parent in order to maintain a positive partnership with the family and best support the child. Ask if things are going okay and if there is anything we can do on our end to assist with the pick up process. Our center also has a late pick up policy and fee, but it would be beneficial for both parties to first give the family the benefit of the doubt and simply just talk about it/problem solve. If we were unable to come to any resolution and late pick-ups continued, we unfortunately would have to uphold our policy/fee schedule with the family or discuss our center not being the best fit for the family's schedule.

Sharon Seale

12/28/2018 01:19:55 am

I would first ask the parent if there were difficulties preventing her from being on time to pick up her child as this is now reoccurring. I would also remind her of our late policy and ask if she was familiar with it. I would encourage the parent to talk to me and explain the situation to help me understand. Then I would ask her to come up with a solution for this problem. If help were needed, I would request a conference to problem solve a way for on-time pick up.

Abbey

12/28/2018 02:27:34 pm

I would first express concern for the parent and ask about the situation they are in that has caused recent tardiness; if possible, I would offer them resources to help. Afterwards, I would remind them of the late policy and be clear about expectations and consequences.

Katelyn Proudfoot

12/28/2018 04:11:33 pm

I would have a copy of the policy that they signed ready when she got there and gently remind her what was agreed on and the importance of keeping that agreement, then I would offer her 2 or 3 references that could maybe help her and then explain to her the consequences that are in place if late pick up continues.

stevie marie marracci

12/28/2018 05:03:26 pm

I would talk to the parent if it kept happening. explain why it affects not only her child but also the other children and providers negativly

Skylar Peters

12/28/2018 08:38:12 pm

i would talk to the parents and make sure everything was okay if there was anything that we could do to help. i would hand them the policy and nicely remind them

Madison Hummel

12/28/2018 11:52:14 pm

Having and enforcing a late policy is so important here. Let the parent know that if she does not start showing up on time there will be other consciences in place, which could eventual include her child not being allowed to come back if this continues

Abigail Pak

12/29/2018 10:59:45 am

First of all, I would acknowledge to the parent that the child is being picked up after closing time. I would let her know that I understand that things can come up. Then, I would try and talk to her about the reason why she is coming late to pick up her child, if there is an issue or something like that. If the situation still keeps happening, I would let her know of the late policy we have and try to help her in any way I could.

Renee Schmidt

12/29/2018 12:16:54 pm

First, I would ask the mother if there has been a change in her schedule, then I would gently remind her the centers hours and ask if there's anyone else that could come and pick up her child on days she will expect to be running behind.

Heidi Ard

12/29/2018 04:26:44 pm

I would check with her and make sure she understands the late policy for the facility. I would give her another copy of the policy to take home and review. I would also be sure and enforce the policy, so that she knows that it is something the staff takes seriously, and need to be compensated for the extra time they are there waiting. I would also try and talk to her about how hard it is on her child to be the only one there, waiting to be picked up. I might put a reminder about it on a bulletin board or in a newsletter just to remind all of the parents as well.

Jada Latimer

12/30/2018 12:49:07 am

I would give gentle yet stern reminders what time we close. I would also talk to and try and understand the parents tardiness and ask if there is anything that I could do to help.

Curtis King

12/30/2018 08:26:25 am

Handeling a parent like this can be difficult but not the end of the world, Late pick ups and trardness is something that shoud be in your handbook and discussed at orination of the child with the parent prior to entering care. Some leway is nice for working with parents but someone who is constantly late should be hit with late fees.

Tiffany

12/30/2018 09:43:15 am

I agree with you that leeway can be nice but there is also a balance and late fees are a good option.

Tiffany

12/30/2018 09:40:47 am

I I would gently remind the mother of our late pick up policy and ask her how we can help her. After hearing her reasoning I would ask the director for support with renforcing the policy if needed.

Angelica

12/30/2018 11:16:01 am

Talk to the parent to see if we can help in any way and how or what is making her late

Daniela Rodriguez

12/30/2018 02:40:37 pm

I would handle this situation by reminding the parent of the late policy that is in her handbook. I would try to talk to her about maybe her working something out with someone she knows to pick up the child. I think that all her options should be given to her, and remind her that if she is going to be late to call to let use know so that the child is given reassurance that their mother is going to be here soon.

makaila hughes

12/30/2018 05:21:27 pm

janae leptich

12/30/2018 06:45:09 pm

i would talk to the parent and let her know that their is a fee for picking up late and that all staff an children is required to be out of the building by close

Brittany Bloomstine

12/30/2018 08:15:14 pm

I would ask to talk to the parent, asking if everything is okay and if there has been any changes to their work schedule. Then remind the parent of the policy of our center saying that we have certain things that take place when a child gets picked up after closing time. Then remind the parent of the center's closing time, and if they can not meet that then maybe come up with an alternative pick up for the child.

sol

12/30/2018 09:43:55 pm

talk to the parent to the side and let them know the hours or if she can communicate with the center so they aware of the late pick up maybe both the parent and staff can come to understanding

Amber

12/31/2018 01:33:17 pm

I would ask if there is anyway we could help her. I would then remind her of the late policy and ask that she call when she will be late so we can plan activities for her child after hrs.

Sarah Werneken

12/31/2018 02:10:25 pm

The first thing I would do is ask if everything is ok at home, or if they need any support. I would then explain why it can be hard for the child to always be the last one picked up, and how our time as teachers needs to be respected if possible. I would try and work out a plan to help them get there on time in the future.

Adilene Rodriguez

12/31/2018 02:11:31 pm

I would handle this situation by reminding the mother that we do have a late policy that is in her handbook, and ask if there is any way that we can help her in her situation that might make it easier for her. I would ask her that if she knows she is going to be a bit behind to call the center to let us know so that we have activities prepared for the child. I would also bring it to the attention of the director to see how they would want to handle it.

Shannon Menjivar-Bates

12/31/2018 04:28:48 pm

Id try to remind her mother on what the late policy is. Also, ask her if everything is going good at home and with her schedule.

Willow

12/31/2018 04:35:24 pm

Our centers policy is to report to CPS if the child is picked up late 3 times. Before the third time i would see if i could help or get access to help for the factors that might be contributing to the tardiness

Rachel Ringoringo

12/31/2018 05:50:47 pm

I would talk to the parent and just let her know about the program’s late policy. I would ask if there’s anything that I could help with and even offer resources should need be.

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Discussion: Parent Scenario * Module 5 Page 17 (8/9)

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